Post-Booking

What happens after you book

Booking confirmation (immediate)

  • You will receive an email confirmation right after booking with:
  • Booking reference and payment receipt
  • Full itinerary details (dates, times, meeting point address/GPS, meeting time)
  • Any applicable permit, entrance, or non-refundable component notices
  • Important notes about refunds and our cancellation policy (refer to our cancellation policy)

Pre-trip guidance and documentation

  • The itinerary includes practical information such as meeting instructions, transport/pickup arrangements, and supplier terms.
  • We will remind you to check visa/entry requirements and obtain travel insurance where your tour does not include coverage.

Local partner contact

  • The partner or local guide conducting your tour may contact you to introduce themselves, confirm details, and coordinate meeting arrangements. Expect this outreach in the days before travel.

Adventour Global 48-hour reminder (by email)

  • You will receive a reminder email 48 hours before the start of your tour containing:
  • Itinerary recap (date, time, meeting point)
  • Weather/conditions update (if applicable)
  • Reminder of required documents (passport, visas, insurance, permits)
  • Emergency contact: cs@adventourglobal.com
  • Note: This email is informational only. Changes to bookings are not available via this reminder.

Day-of trip support

  • If you need urgent assistance on the day of your tour, contact your local guide which will provided to you within 48hrs before your tour.

If your plans change

  • For confirmed (paid) bookings: Standard cancellation rules apply as per your booking confirmation.

Documentation for exceptions and refunds

  • If you need to request an exception (medical emergency, severe weather, political risk, bereavement, or flight cancellation), gather supporting documentation and any partner advisories; submit these with your request to cs@adventourglobal.com.

After the experience

  • We may ask you to leave a review of your tour and share feedback to help us and future travellers.

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