Refund and Cancellation Policy

At Adventour Global, we act strictly as your dedicated Tour Advisor. We do not collect payments, hold funds, or act as the merchant of record for any bookings. All financial transactions, payments, and deposits are handled directly by our vetted local partners who fulfill your tour and travel services.

Because payments and tour fulfillment are managed entirely by our local partners, all refund and cancellation policies are governed by the specific terms and conditions set by the respective partner for your tour.

• Reviewing Partner Terms: When you book your tour, our local partner will provide their specific payment terms, deposit requirements, and cancellation policies clearly via email.
• Submitting a Request: If you need to cancel or request a refund, you must email the local partner directly and keep Adventour Global in copy (cs@adventourglobal.com) for visibility.
• Policy Adherence: All refund approvals, cancellation windows, and fees strictly abide by the individual terms and conditions of the local partner.
• Customer Support: While Adventour Global is happy to support our customers and assist with communication for valid reasons, final decisions regarding refunds rest entirely with the local partner.

Adventour Global is not responsible for tour fulfillment, payment processing, or operational execution. We hold no liability for disputes arising from cancellations, refunds, or service delivery, as our local partners assume full responsibility and liability for the execution of the tour.