Adventour Global Pte Ltd (“Adventour Global”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal data in accordance with the Singapore Personal Data Protection Act (PDPA).
1. Personal Data We Collect
We collect personal data when customers and partners use our services, including but not limited to:
– Name
– Contact details (email address, phone number)
– Booking information
– Payment details (processed securely)
2. Purpose of Collection, Use, and Disclosure
We collect, use, and disclose personal data solely for purposes related to:
– Processing bookings and payments
– Providing customer support
– Communicating important updates about services
– Complying with legal obligations
We do not share personal data with third parties unless required by law.
3. Data Storage and Transfer
All personal data collected is stored securely within Singapore. We do not transfer personal data outside of Singapore.
4. Data Retention
We retain personal data for as long as you remain a customer or partner, or until you request us to opt out or delete your data.
5. Protection of Personal Data
We implement reasonable security measures, including access controls, to protect your personal data from unauthorized access, disclosure, or modification.
6. Access and Correction
You may contact us at cs@adventourglobal.com to:
– Access your personal data
– Request correction or update of your personal data
– Request withdrawal of consent or deletion of your personal data
We will respond to your requests promptly and in accordance with PDPA requirements.
7. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website with an updated effective date.
8. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Email: cs@adventourglobal.com
9. Hosting and Data Security
Our website and personal data are hosted by Hostinger, a third-party service provider. While Hostinger operates data centers in multiple locations, including Singapore, we commit to ensuring that any personal data stored or processed is handled in compliance with the Singapore PDPA.
We will take reasonable steps to confirm and ensure that personal data is stored in locations with adequate data protection measures. If personal data is transferred or stored outside Singapore, we will ensure that appropriate safeguards are in place as required by law.
10. Marketing Communications
We may send you marketing communications, newsletters, and promotional materials only if you have given your consent to receive them.
You may opt out or unsubscribe from such communications at any time by following the unsubscribe link in the emails or by contacting us at cs@adventourglobal.com
We respect your preferences and will not send marketing materials to those who have opted out.
11. Credit Card Payments
All credit card payments made through Adventour Global are processed securely via trusted third-party payment gateways.
We do not store or have direct access to your full credit card details. Payment information is handled in compliance with industry standards and applicable regulations to ensure your data’s security.
If you have any payment-related concerns, please contact our customer service at cs@adventourglobal.com.
12. Customer Surveys and Feedback
From time to time, we may invite customers to participate in surveys or provide feedback to help us improve our services.
Participation in surveys is voluntary, and any personal data collected will be used solely for the purpose of improving our services.
Survey responses will be kept confidential and handled in accordance with this Privacy Policy and the PDPA.
13. Marketing Platforms
We may use third-party marketing platforms and tools to manage and deliver marketing communications, promotions, and advertisements.
Personal data shared with these platforms will be limited to what is necessary for marketing purposes and handled in compliance with the PDPA.
We do not sell or rent your personal data to marketing platforms or other third parties.
14. Google Marketing Ads
Adventour Global uses Google Ads to promote our services. Google may collect certain information through cookies and tracking technologies to serve personalized ads based on your interests.
We do not share personal data directly with Google beyond what is necessary for advertising purposes. Google’s data collection and use practices are governed by their Privacy Policy.
You can manage your ad preferences and opt out of personalized ads through Google’s Ads Settings at any time.
15. Social Media Platforms
Adventour Global may use social media platforms such as Facebook, Instagram, and TikTok to promote our services and engage with customers.
When you interact with our social media content, these platforms may collect data in accordance with their own privacy policies.
We do not control these third-party platforms’ data collection and recommend reviewing their privacy policies for more information.
We may share limited personal data with these platforms strictly for advertising purposes, ensuring compliance with applicable data protection laws.
